Your existing order will be dispatched by Party Delights. If you have not received it by the agreed delivery date please get in touch with our Customer Service team at firstname.lastname@example.org or on 0333 900 5000. Our team are available Monday to Friday from 9am to 5pm.
We hope you’ll be very happy with your Asda party order, however if you’re not, you can return it for an exchange or refund.
Important Information - We must receive the item(s) back within 15 working days of receipt. Please return with a covering note including your name, address, order number, reason for return and your request for exchange or refund by post to:
Asda Party, Unit 3 & 4 , Tallow Way, Fairhills Road, Manchester, M44 6RJ
Please ensure to include all parts of the item you wish to return in a resalable condition. You should also include any promotional products included with your order. We recommend you use registered or recorded delivery, and proof of delivery is kept safe until we’ve let you know that we’ve received your returned goods. (This does not affect your statutory rights).
If you are returning your order because it is faulty, damaged or incorrect we will refund your return delivery cost.
We will let you know we have received your returned goods via email. Requests for exchanges will be processed the same day, you’ll receive an email when your new order is dispatched. Refunds will be processed within 10 days and we’ll email you to confirm.
There’s a range of party products on Asda grocery website. Our partner Party Delights have their own website www.partydelights.co.uk
The Party Delights team are the party experts behind the scenes who power and manage the Asda Party website. When you order from this site it’s Party Delights who will take the payment and fulfil the order. Party Delights is an online retailer founded in 2001 with a massive range of party supplies to help you create a memorable party.